F.A.Q

 

 

  1. I've ordered an item incorrectly, how do I cancel it?
  2. A product has arrived, but I have a problem with it, what should I do?
  3. How does on-line shopping work?
  4. Will this work with my browser?
  5. How secure is it?
  6. My shopping items are not being transferred to my shopping basket. Why?
  7. I  left the site and came back, but all of the items I had in the shopping basket from the first visit are still there.
  8. How do I enable cookies and or JavaScript in my web browser?
  9. What is a cookie and how do I clear my cookies?
  10. Is there a warranty?
  11. Are refunds available?
  12. It says to move mouse here for info but nothing happens.!!!
  13. You haven't answered my question above!!!

 


 

 

I've ordered an item incorrectly, how do I cancel it?
Don't panic!, either drop us an e-mail to info@romppais.com or give us a call (during office hours) to explain the error

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A product has arrived, but I have a problem with it, what should I do?
The easiest way to advise us is by e-mailing info@romppais.com

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How does on-line shopping work?
The system uses a combination of JavaScript and cookies to build your shopping basket list

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Will this work with my browser?
The system is compatible with most versions of most browsers including Netscape, Explorer and A.O.L This includes Netscape 2 and higher, and Internet Explorer 3 and higher.
AOL Browsers: Currently around 90% of AOL users use a browser (AOL specific) that supports JavaScript up to a level required by JavaScript.
Other users which don't have access to these browsers have no JavaScript support and hence can't run JShop.

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How secure is it?
Secure payment is available through PayPal

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My shopping items are not being transferred to my shopping basket. Why?
Cookies and JavaScript must both be enabled on your web browser in order to shop.
or...
If items were transferring, but all of a sudden the order "disappeared" or became scrambled,
it is possible that the order became too large and needs to be split into two. This last situation
only occurs if a significant amount of distinct items (usually 20 or more) accumulate in the
shopping basket.

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 I left the site and came back, but all of the items I had in the shopping basket from the first visit are still there.
Clear the cookies in your browser to make sure that you are re-entering the site without unexpired cookies. They normally expire in about an hour.

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How do I enable cookies and or JavaScript in my web browser?
Netscape 4.x Cookies
1. Click on Edit in the menu bar
2. Under Edit, select Preferences
3. Click on the word Advanced (Not the "+" or "-").
4. In the Cookies section of the dialogue box, select Accept all cookies

Netscape 4.x JavaScript
1. Select Preferences from the Edit menu to open a new window.
2. Choose the Advanced option at the bottom of the left-hand list.
3. Check the Enable JavaScript checkbox on the right.

Netscape 6.x, 7x Cookies
1. Click on Edit in the menu bar
2. Under Edit, select Preferences
3. Double-click on Privacy & Security
4. Click on Cookies
5. In the Cookies section of the dialogue box, select Accept all cookies

Netscape 6.x, 7x JavaScript
1. Select Preferences from the Edit menu to open a new window.
2. Choose the Advanced option at the bottom of the left-hand list.
3. Check the Enable JavaScript checkbox on the right.

Internet Explorer 5.x Cookies
1. Click on Tools in the menu bar
2. Under Tools, select Internet Options
3. In Internet Options, click on the Security tab.
4. Select the Internet icon web content zone.
5. Click on Custom Level at the bottom of the dialogue box.
6. Scroll down to Cookies and make sure both the Allow cookies and the Allow per-session cookie buttons are set to Enable

Internet Explorer 5.x JavaScript
1. Select Internet Options from the Tools menu and click the Security tab.
2. Click the Custom Level button at the bottom of the window to access the security settings.
3. Scroll down the list until you find Scripting.
4. Click Enable for all options.

Internet Explorer 6.x Cookies
1
. Click on Tools in the menu bar
2. Under Tools, select Internet Options
3. In Internet Options, click on the Privacy tab.
4. Under Settings, move the slider to Medium for the Internet zone.
5. Click on the Advanced button to ensure that Override automatic cookie handling is not checked. If you wish to override the default setting, make sure that you select Always allow session cookies.
6. Click OK.

Internet Explorer 6.x JavaScript
1. Select Internet Options from the Tools menu and click the Security tab.
2. Click the Custom Level button at the bottom of the window to access the security settings.
3. Scroll down the list until you find Scripting.
4. Click Enable for all options.
 

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What is a cookie and how do I clear my cookies?

How to Delete Cookies using Microsoft Internet Explorer:


In Internet Explorer, on the Tools menu, click Internet Options.
On the General tab, click Settings, and then click View files.
Select the cookie you want to delete, and then, on the File menu, click Delete.
To delete all of the cookies on your computer, click Delete Cookies on the General tab.

How to Delete Cookies Using Netscape:

Open the Tasks menu, choose Privacy & Security, and then choose Cookie Manger
Choose View Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer.
Select one or more cookies and click Remove Cookie, or click Remove or you can select Remove All Cookies.
 

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Is there a warranty?
All items sold on the Tackle By Dy web site have a warranty
against manufacturing defects.
Some products have warranties that go beyond the manufacturers warranty
against manufacturing defects and will be stated in description of the item.
 

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Are refunds available?
If any product purchased isn't as described on the Tackle By Dy web site we will refund the purchase price upon return of the
product. The product shipping cost must be pre paid by the buyer. Any
returned product with shipping cost owing will be returned unopened to
the sender.
 

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It says to move mouse here for info but nothing happens
What you should be seeing is a window popup containing detailed information. If you are not seeing the window popup, it may be as a result of the following issues:
1. You have a popup blocker installed - most can be either suspended temporarily or set to allow popups on this site.
2. You may not have Java installed or functioning correctly. Internet explorer users
may find this link helpful http://support.microsoft.com/default.aspx?scid=kb;en-us;q168806
3. You may have an internet browser that is out of date and in need of an update.
 

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You haven't answered my question above!!!
Please e-mail us with any questions that you may have regarding this site at info@romppais.com

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